Frequently asked questions

For most routine tests you can walk in. Booking online helps us prepare for you and tells you about any fasting or preparation needed. We will contact you to confirm.

A request form from your doctor is helpful and is needed for some tests. If you do not have one, speak to the front desk about health-check packages and tests you can request directly.

Only some tests, such as fasting blood sugar and lipid profile, need fasting, usually 8–12 hours with water allowed. We will tell you when you book. Read our article on preparing for blood tests for more.

Many routine tests are ready the same day. Cultures, hormone assays and tissue examinations take longer. The front desk will give you an expected time when your sample is collected.

You can collect a printed report with your receipt and ID, or ask for your result to be sent to your email or WhatsApp number as a secure link. Please make sure we have your correct details.

No app is needed. Our laboratory runs on a secure Laboratory Information Management System, and your verified result reaches you by printed report, email or WhatsApp link.

Yes. Tell the front desk which doctor or clinic should receive them and we will share the report with your consent.

Yes. Results are released only to you, to the person you authorise, or to the doctor who requested the test.